My name is Jennifer Hickling, I have been a RPN for 15 years, the majority of my career I worked in Acute care and specialized in Dialysis. I recently made the switch to LTC and I am really enjoying the change. I entered LTC during COVID and have found the past year very rewarding and very heart breaking all at the same time. Due to significant staff turnover, I have taken on a number of roles one of which is our Responsive Behavioral Lead. I have enjoyed diving into to this area of care head first and not looking back. I am hoping this course will give me a bit more background to move our behavioral program in a positive direction.