Hi Pimonrat,
I like the multiple aspects of leadership you were able to provide in this example. I think to last week’s leadership traits of assertive, self-confident, and tolerant of stress that you were able to display when engaging with an angry family member (which we all know can be intimidating at times!). Had you not responding with confidence and competence in your knowledge of the importance of a rapid swab he likely would have remained upset rather than the positive ending you were able to direct the conversation into.