A conflict I was involved in at work was around a staff member who wasn’t doing their job. This particular staff member never wanted to work with the rest of the team, always was off the floor doing something, never was able to be reached on the portable phones that we carry, would silence the ringer. The staff member was spoken to many times by management. I was the nurse in charge on that shift so I took it upon myself to speak with her. I had another staff member with me so I wasn’t alone talking to her. I spoke with the staff member and it did not go as planned, conflict ensued and I actually has to send her home because she then went and told some of the residents.
The conflict did get resolved, unfortunately due to numerous complaints, write ups etc, the staff member was let go.