#7229
Kathleen
Member

My reply is to Jen.
Great leadership skills Jen. Your ability to speak directly to the PSW in a positive manner, and provide them with the education to help them provide cares to this resident in a less traumatic manner than what was happening. No conflict, just basic facts. That PSW now has the knowledge and skills to pass onto other PSW’s as it pertains to the importance of care plans and utilizing them.