Hi Amber,

Those are some great examples you mention of patients demonstrating understanding of the information. It takes a lot of non-verbal communication and noticing these ques, doesn’t it? Verbal confirmation of understanding is definitely important, however I feel that when in tandem, it really demonstrates true understanding of the content that has been taught.

It sounds like you were really utilizing some of those coaching skills you had developed in post procedure education – asking questions instead of telling. Great example, Amber.

Thanks for your contributions to this weeks discussion.