Reflect on a recent conversation with a client or family:

• Did you feel they understood the information you provided?
  • Did they feel YOU understood the information THEY were providing to you?
  • If the answer was “yes”, how do you know? Describe client behaviours.
  • If the answer was “no”, how do you know? Describe client behaviours.

In your next conversation where you provide health information to a client or family:

• Did they appear to clearly understand what to expect next?
  • Did they appear to clearly understand what to do next?
  • If the answer was “yes”, how do you know? Describe client behaviours. What did you do to help them understand?
  • If the answer was “no”, how do you know? Describe client behaviours. And what would you do differently next time?