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    • #7190
      Sharon
      Member

      Reflect on a recent conversation with a client or family:

      • Did you feel they understood the information you provided?
        • Did they feel YOU understood the information THEY were providing to you?
        • If the answer was “yes”, how do you know? Describe client behaviours.
        • If the answer was “no”, how do you know? Describe client behaviours.

      In your next conversation where you provide health information to a client or family:

      • Did they appear to clearly understand what to expect next?
        • Did they appear to clearly understand what to do next?
        • If the answer was “yes”, how do you know? Describe client behaviours. What did you do to help them understand?
        • If the answer was “no”, how do you know? Describe client behaviours. And what would you do differently next time?
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