Think of an example of a decision you made at work; would the decision-making process have helped?
Since our program just launched in July 2022, our company was eager to get the clinics on board. There was alot of resistance from the clinics since they didn’t want their current workflow to change. I understood where they were coming from, but as a “representative of our company, we were encouraged to tell the clients WHY it would be a great move to get on board with our new process. After a a few weeks I noticed that my relationship with the clinics, the physicians and their admin staff was negatively being impacted. I laid out the different options/paths I could take – I made a chart similar to a decision tree so I can visualize the “pros/cons” of each decision. Once I had it laid out – I made the decision to customize my service based on clinic’s needs. When I had my 1;1 meeting with my manager I explained that currently I do not think it is best that we continue to “push” our process on the clinic because it will afffect our relationship in the long run. I laid out the pros and cons of my decision vs the pros and cons of “following what management wants” Ultimately my manager agreed and she supported my decision. From there, my manager set a meeting with the director of our program and the product director of the company and explained why I made the choices I made and how it can affect their short term and long term client relationships. By the end of it, management agreed with my decision and i was able to advocate for my clinics which helped build a better relationship with them. So yes I think having a better understanding/ grasp of the decision making process would have made this situation much more seamless
A time when I made a decision at work was during my time in community care. I had a patient I had been caring for for awhile. She lived alone and had some health issues that required supervision, help with personal care, and ensuring that she was taking her medication. This woman had a lovely, gentle personality and was a pleasure to care for. She was very involved in her care and compliant with a fierce determination to stay at home and as independent as possible for as long as possible.
One day she confided in me that she had gotten in her car earlier in the week and had forgotten where she was going. She had managed to remember where she was going, but as she was driving forgot again where she was going and how to get there. Eventually she realized she could be a danger on the road and managed to return safely home.
After a long talk she agreed that we should at least make an appointment with her family doctor for an assessment. She was devastated because she knew a negative assessment could mean the end of her ability to drive. We phoned my supervisor and arranged an appointment with the patient’s family doctor. An assessment showed that the patient’s cognitive abilities were in fact declining and the best and safest option for everyone was for this patient to forfeit her drivers license. The patient and family were devastated, but regular check-ins after showed the family eventually worked together to accept this new reality for the patient. The family worked out a driving schedule between the siblings so the patient could still get out and continue to live at home. The patient reluctantly accepted having to give up her license, but continued to live at home independently and safely for another two years after.