• This Discussion Thread has 1 reply, 2 voices, and was last updated 2 months, 1 week ago by Kathleen.
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    • #3354
      Sharon
      Member

      Think of a conflict you were involved in at work. Provide a brief overview of your conflict. What resolution technique would have helped in your situation? Did the conflict ever get resolved and if so, how?

    • #7229
      Kathleen
      Member

      My reply is to Jen.
      Great leadership skills Jen. Your ability to speak directly to the PSW in a positive manner, and provide them with the education to help them provide cares to this resident in a less traumatic manner than what was happening. No conflict, just basic facts. That PSW now has the knowledge and skills to pass onto other PSW’s as it pertains to the importance of care plans and utilizing them.

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