[Sharon]

Think of a conflict you were involved in at work. What resolution technique would have helped in your situation? Did the conflict ever get resolved and if so, how?

[Marion Catherine]

Yes, reporting unsafe transfer practice. Reported and documented what was witnessed resulting in a change in lift procedure and equipment. PSW involved inhibited wound care by not communicating when care was being done. Resolution: provided wound care and requested support from another team member as the assigned PSW was always going on break when asked for support.

[Author]

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