[Sharon]

Share an example in your experience where a lack of communication and understanding of roles negatively affected the relationships among team members or alternately where good communication and understanding of roles positively affected relationships among team members.

[Samantha]

An example that comes to mind for good communication, is a change process with the charge RN handover meetings. Feedback was received that the charge RNs were spending a great deal of time at the start of their shifts organizing staffing movements throughout the facility. A trial of a single meeting place at the change of shifts for the charge RNs to meet (shift to shift) was trialed. This 10 minute meeting allows the off-going charge RNs to chat/update/handover to the on-coming charge RNs with the acuity/risk of the units. At this handover meeting, the on-coming charge RNs decide where to move staff accordingly. Charge RNs have found that having this 10 minute meeting allows them to make the decisions needed around staff movement, and they then can focus less on this when they arrive on the units.

[Author]

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